These Terms and Conditions outline the rules and regulations guiding the use of Inari Creative Studio. By using our services, you acknowledge that you have read, understood, and agree to be bound by the following Terms and Conditions:
Our service
Inari Creative Studio offers an integral editing service, including the following features:
1. Footage culling by Adobe Premiere.
2. Soundtrack Selection (unlicensed soundtracks if the client prefers) and licensing from Artist y Motion Array.
3. Editing (cinematic and/or documentary style).
4. Color correction in Lumetri color by Adobe Premiere or color grading in Davinci Resolve (with an extra cost)
5. Audio editing and sound design, and sound fx
6. Project files delivery (assets, final cuts, music licenses, project file)
Communication
The main communication channel between the client and the project managers is through WhatsApp messages, we created a group between the client, project manager and CEO of our agency. Communication through email will not be considered a primary follow-up channel. All the projects of the same Client will be coordinated by one Project Manager
Pre-booking
Pre-booking applies only for future wedding projects (thirty days from the date of purchase). Upfront payment is required. Footage must be uploaded by the Client by the agreed deadline to accomplish the established delivery dates. Delays in the upload of the footage may affect the due date.
1. Project Brief
The first step in our process when ordering a new project is to complete our project brief (Google form) which is a detailed form with mandatory inputs and questions. Inari Creative Studio considers the project brief to be an essential tool, containing all the information we need to achieve the best result according to the client's needs and preferences. Inari Creative Studio will not be held responsible for any issues caused as a consequence of ambiguous or missing information in the project brief.
2. Matching process
Each project will be matched to the editor who best suits the project’s requirements and who will provide the most optimal turnaround time. Once matched, the client will be notified of the delivery date. In case of any setbacks with the delivery date, the client will be notified as far in advance as possible. The client understands that post-production processes require great attention to detail, time and dedication, so we appreciate patience and that we work hard to achieve the best results without exceeding the delivery date.
3. Editing process
Once the editing process begins, the Project Manager may contact the client to request additional information. Our editors work exclusively with Adobe Premiere Pro and primarily use Windows-based systems optimized for editing workflows. Given the significantly higher cost of Apple equipment in our Argentina headquarters, we have adapted our operations to maintain high editing quality that is efficient and accessible for our clients. For clients requiring advanced color correction in DaVinci Resolve, we offer this service at an additional cost. This process will begin once the corresponding payment has been processed.
4. Quality Assurance
Our Quality Assurance specialists are in charge of reviewing each video thoroughly to guarantee a final product that is consistent with the reference and data supplied by the client on the project brief. This internal revision process is essential to achieving the standards pursued by the company. Therefore, the possibility of skipping this stage may not be requested at any time. Each client will always work with the same Quality Assurance specialist to preserve consistency.
5. First delivery
The video/s will be delivered once the Quality Assurance specialist considers it ready to be sent to the client according to the information provided in the project brief on the established delivery date. The delivery date established applies only to the first delivery of the films, therefore the final or last delivery of the project will be determined by the rounds of revisions required by the client. Inari Creative Studio will not be held responsible for missed deadlines established between the videographer and their clients.
6. Revision process
The client’s first project includes three (3) rounds of revisions. After the first project, each project will include two (2) rounds of revisions. Additional rounds of revisions will incur an extra fee of $40 USD. The editor will work on the requested revisions only when the client informs us through the platform that comments have been left on Frame.io. To ensure a smooth workflow, the client’s deadline to provide feedback is fourteen(14) days for the first film received and seven (7) days for any updated films received. Feedback from the couple should be provided within seven (7) days of receiving their final video. If no feedback is received within the aforementioned timeframe, Inari Creative Studio will approve and close the project automatically.
7. Major revisions
A major revision is defined as any revision that involves a significant modification to the video structure starting from the second round of revisions. This includes:
- Addition of new material starting from the second round of revisions.
- Changes to the soundtrack starting from the second round of revisions.
- Any other significant modification, such as narrative changes to the video structure, at the company’s discretion starting from the second round of revisions.
Additional fees for major revisions
- $ 50 usd for major revisions on teaser and highlights videos.
- $70 usd for major revisions on weddings films and documentary films.
8. Time frame to provide feedback
The deadline for providing feedback is fourteen (14) days for the first round of review (first video received) and seven (7) days for the second round of review(updated films received). If no revisions are requested within this period, Inari Creative Studio will pause the editing process and will not be held responsible for Delays in the final delivery date.
9. Turnaround time for updated videos
The updated film(s) (the new version of a film after feedback) will be delivered within a standard period of nine (9) days if the project includes up to two (2) videos and only simple corrections. Any project that includes more than two (2) videos or major revisions (such as a soundtrack change, narrative restructuring, change in reference, etc.) may require more than 9 days to be delivered with the quality we aim to achieve.
10. Project files
Only when all the videos within the project have been approved, the Client can request the corresponding project files. Project files also go through an internal revision with our Project Manager specialist to ensure that these are delivered as clean and organized as possible. This process may take up to five (5) business days.
11. Media transfer methods
Raw footage can only be delivered via Dropbox and Google Drive links. Our workflow is optimized for these servers; therefore, media transfers through cloud services other than Dropbox and Google Drive may take longer to download.
12. Raw footage file size
Additional charges apply if the size of the Raw Footage exceeds 500 GB.
- From 500 GB to 1 TB: $190.00 USD
- From 1 TB to 1.5 TB: $285.00 USD
- +2 TB: $380.00 USD
If the file size of the footage downloaded by Inari Creative Studio is larger than the file size initially set by the client in the project report, the editing process will be put on hold until the client pays the invoice for the difference.
13. Turnaround time and delivery dates
Response times are updated weekly through the WhatsApp group with the client. The delivery date for each project will be set once an editor has been assigned.
Inari Creative Studio will not be held responsible for project delays caused by:
- Missing or incomplete footage.
- Additional footage added after the editing process has begun.
- Extra videos added to a project after the editing process has started.
- Incomplete or ambiguous information in the project report.
- Delayed or lack of response from the client.
- Delays in payments for additional fees
If any of the circumstances mentioned above arise, Inari Creative Studio may choose to put the project on hold or proceed based on the team's best judgment to maintain quality and meet deadlines. The client will be notified if Inari Creative Studio experiences any delays in delivering the videos for any reason.
14. Soundtrack licensing
Inari Creative Studio provides licensed soundtracks from Artlist and Motion Array. Should the Client request to use unlicensed soundtracks, Inari Creative Studio not be held responsible for the licensing of music files without copyright permissions and/or any issues that might arise related to this.
15. Copyright and privacy policy
No attributes or recognition are required on our behalf. Inari Creative Studio may share full videos or segments for marketing purposes only with the Client's consent. This will be confirmed with the client beforehand through the Project Report form.
16. Reopening projects
The client may request the reopening of a previously approved and closed project to provide new revisions. The following fees apply for requesting additional revisions:
- If revisions are requested within 7 days of project closure, a fee of $40 USD per video will be charged. This includes one (1) round of revision.
- If revisions are requested after 7 days of project closure, a fee of $70 USD will be charged to re-download the footage, plus $80 USD per video. This includes two(2) rounds of revisions. Delivery dates for a reopened project will depend on current turnaround times.
Inari Creative Studio will aim to retain the original editor for the project; however, if the editor is no longer available, the reopened project will be assigned to the next available editor.
17. Media storage
Inari Creative Studio will store all raw footage provided by the Client for seven (7)days after the project is approved and closed. After this period, all footage will be permanently deleted from Inari Creative Studio's servers. Once the project files + Premiere project + final deliverables are delivered, it is the Client's responsibility to create complete backups of all provided media. Inari Creative Studio is not obligated to retain project files and/or make any modifications after one (1) month from the delivery date.
18. Payments
Full payment is required upfront before starting the editing process. USD is the only currency accepted.
All fees will be invoiced through PayPal.
19. Cancellation and Refund Policy
The client may request the cancellation of a project at any time; however, refunds for cancellations will depend on the stage of the project:
- If the editing process has not begun: Inari Creative Studio will provide a full refund.
- If the editing process has begun: Inari Creative Studio reserves the right to withhold any amount up to 100% of the total fee for the canceled item. Refunds can be issued in USD or credits that can be redeemed for post-production services offered by Inari Creative Studio for future edits.
- If the Client is not satisfied with the final product based solely on subjective standards, Inari Creative Studio will not consider this a valid reason for a refund, as the company has a thorough procedure in place to ensure that client requirements are met.
This procedure includes:
- A project summary for the client to complete with details and needs for each project.
- A matching system with an editing team that aligns with the client's style.
- An internal database with relevant information collected from the client's projects to ensure consistency.
- A project manager who assists the client throughout the process.
- Two rounds of revisions to request adjustments, allowing the team to deliver a project that meets the client's expectations.
20.Loyalty Club
As part of our commitment to customer loyalty, we have created an exclusive benefits program for repeat clients. Starting from the third month of continuous collaboration, you will be able to access a 10% discount on the final price for each order of two or more projects in the same month. This benefit is designed to recognize and reward those who trust our team for their projects on a regularbasis, helping you optimize your investment in post-production.
21.Referral Program
Our Referral Program rewards you for helping us connect with other industry professionals. For every referred client who completes their first purchase, you will accumulate points that you can redeem for editing services in your upcoming projects.
How does it work?
- Successful Referrals: For each new referred client who hires a service, you will earn 100 points.
- Accumulation and Redemption: You can accumulate points and redeem them according to the detailed levels.
Points Redemption:
- 100 points: 25% discount on a 1-minute teaser video.
- 200 points: Free editing of a 1-minute teaser video.
- 300 points: 50% discount on a 4-5 minute highlight.
- 400 points: Free full editing of a 4-5 minute highlight.
Program Conditions:
- Points are awarded once the referred client completes their first purchase.
- Points are non-transferable and can only be redeemed for editing services.
- Points are valid for 12 months from the date they are credited.